See What Our Customers Are Saying
The beginning of our experience was a bit overwhelming, needed to remind a few times we are first time buyers and needed a bit of compassion through the offering process. We also went to closing and we’re told we needed more money since some things weren’t added to the documents and the esquire didn’t get the final paperwork til that morning. She had no time to review the changes. We had no time to discuss or even be aware of what the money that was added was. Just seemed a bit unprofessional. Jess and Terry were amazing! Very accommodating. For first time buyers we expected a little more.
Team was prompt
It was Good
Drew was willing to work with us and take extra steps in a tough market.
Quick and easy access to documents both Stephanie, Manny, and Maria were readily available when I had questions
The overall service of each one of you was fantastic
Thank you for all the support and time. Thanks Curtis
Great communication! As first time buyers, Jordan made the process easy for us and helped every step of the way.
It was a great experience for me. I appreciated the open communication, easy accessibility for questions, and the quick responses. The only thing that could have made my experience A++ would have been to see my final disclosure prior to me sitting at the closing table. Your team was very easy to work with and I’d chose the Bill Mervin team before looking anywhere else in the future.
My wife and I worked with Jennifer and her Team for our home purchase - twice. The first time was our first home purchase. They were very professional and accessible. Answered all questions we had in a timely and efficient manner. Helped us through a couple minor hiccups along the way. The second time was during Covid and Jennifer made sure we got to close on our home during a very tough market. Jennifer is very knowledgeable, and her experience shows. We know we are in good hands with her team!
I want to express my sincere gratitude for the invaluable assistance you provided throughout the entire process. I would especially like to extend my heartfelt thanks to Maritza. She consistently offered me all the necessary information and was always prompt in her responses. Her support was truly exceptional.
Chris was very calm and supportive. He guided me very well. Their rates were very competitive with the market. Overall their process was fast and easy as compared to other lenders.
Matt DeSantis was super-responsive and answered every one of our questions promptly and accurately.
As first time home buyers, we were too scared of the whole process. However, Mark and his team (especially Nick Carafello) made the process so smooth for us. We would have rated it more than 10 if that was an option ;) Thank you so much to you for helping us throughout the procedure and guiding us! We appreciate you
Very responsive. Always able to answer my questions.