See What Our Customers Are Saying
Overall the process was okay. I would have liked to have less people demanding paperwork from me. Also there were no explanations just orders. It was very impersonal.
William was very patient with us in getting all the required paperwork. This process would have been very overwhelming without him.
Always able to answer questions and usually a fairly quick response time!
Brian and his team were wonderful to work with. Always made themselves available for any questions or concerns I had and worked diligently to close fast on my recent home purchase!
Having a good team to get the house we wanted
I received the final CD 24 hours before the closing, was hoping to get it 2-3 business days prior to the closing. Also, it would have been good to get a walk through of the final CD by the mortgage transaction processor which didn’t happen. I sent multiple emails / voicemails to the transaction processor assigned to this, but didn’t get a reply/ acknowledgment to my queries. I am still to receive the detailed steps to make the mortgage payments, was hoping to receive this earlier at the time of closing without having to follow up. These are small things that go a long way to improve the overall customer experience.
Outstanding accessibility and responsiveness; detailed knowledge of the market; thoroughness in execution; preparedness in quickly proceeding through the application and finalization steps; transparency throughout.
Chris was very helpful throughout the home buying experience.
Communication was excellent Never had to wonder what was happening
Anthony was very responsive. He always picked up the phone, which was greatly appreciated.
Nj lenders helped me with everything and always put me first … they made me feel safe and trustworthy in any decisions I had to make, better then a Mortgagr corporate more like a family Thank you so much!!
Sandy is very knowledgeable and patient. She was a pleasure to work with.
Friendly, informative and Shay was detailed, and consistently followed up to make sure everything was done.
Whole process was very smooth. Detailed oriented, knowledge, and very thorough during the loan process. Would highly recommend.
They made entire process so quick and easy. Within 2 days we got approved for our mortgage. Absolutely awesome experience